Return Policy

InsaneLan offers a 45 day return policy on most items purchased. All computer hardware has a 30 day return policy unless otherwise specified. Custom-built computers cannot be returned unless instructed to do so by your InsaneLan sales representative. All returns require a Return Authorization Agreement from InsaneLan before any products will be accepted.

Services rendered cannot be returned, but InsaneLan reserves the right to refund portions of the expense if problems arise. Any shipping costs associated with the purchase of item(s) are considered services and cannot be returned. Shipping costs associated with the return of item(s) are the sole responsibility of the customer.

Any products returned are subject to a 10% restocking fee due to agreements with our vendors and must be returned in a 100% complete and resalable condition.

If the customer is returning an item due to an error, the restocking fee shall be waived.